Last updated: November 2024

Introduction

Alexa360 ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you visit our website or use our services, which include business chat solutions, social media digital marketing, and website builder tools.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms, please do not access or use our services.

1. Information We Collect

1.1 Personal Information

We may collect information that directly or indirectly identifies you:

• Contact Information: Name, email address, phone number, and mailing address.
• Account Credentials: Username, password, and authentication information.
• Payment Information: Credit card details and transaction information.

1.2 Business Information

• Company name, industry, size, and any business-related information provided while using our services.

1.3 Usage Information

• Website Activity: Pages visited, session time, navigation patterns, and interactions on our website.
• Service Interactions: Data related to how you interact with our business chat, social media management, and website builder tools, including features used and performance data.

1.4 Technical Information

• Device Information: IP address, browser type and version, time zone, operating system, and other technical data.

1.5 Cookies and Tracking Technologies

• We use cookies and similar technologies to improve functionality, understand usage patterns, and analyze traffic on our website. You can manage cookies through your browser settings, but disabling them may impact the performance of our services.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 To Provide and Improve Services

• Facilitate account creation, process payments, and manage your account.
• Continuously improve our services by analyzing user interactions and feedback.

2.2 To Personalize Your Experience

• Customize your experience with content, offers, and services tailored to your preferences.

2.3 Communication and Customer Support

• Send administrative information, service updates, support responses, and other relevant notifications.

2.4 Marketing and Promotions

• Provide marketing and promotional messages regarding our services (you can opt out of these communications).
• Deliver personalized advertisements based on your preferences and interactions.

2.5 Legal Compliance and Security

• Enforce our Terms of Service, prevent fraudulent activities, and comply with legal obligations.
• Safeguard against security threats and unauthorized access.

3. Sharing Your Information

We may share your personal information as follows:

3.1 With Service Providers

• We may share your information with third-party vendors who assist with payment processing, data analysis, marketing, customer service, and other business operations.

3.2 Business Transfers

• If we are involved in a merger, acquisition, restructuring, or asset sale, your information may be transferred as part of the transaction.

3.3 Legal Compliance

• We may disclose your information if required by law or in response to legal requests from authorities.

3.4 With Your Consent

• We may disclose your personal information for any purpose with your consent.

4. Security of Your Information

We implement appropriate security measures to protect your information. However, no internet or electronic storage method is entirely secure, and we cannot guarantee absolute protection.

5. Retention of Information

We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Depending on your jurisdiction, you may have rights over your personal information, such as:

6.1 Access, Correction, and Deletion

• You have the right to access, correct, or delete your personal information at any time.

6.2 Opt-Out of Marketing Communications

• You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us.

6.3 Cookie Preferences

• You can configure your browser to refuse cookies or alert you when cookies are being sent.

7. International Data Transfers

Your information may be transferred to, and processed in, countries other than your own. These countries may have data protection laws different from those of your jurisdiction, but we take appropriate measures to ensure data security.

8. Third-Party Services

Our website may contain links to third-party sites or services not operated by Alexa360. This Privacy Policy does not apply to any third-party sites, and we encourage you to review the privacy policies of third-party services.

9. Changes to This Privacy Policy

We may update our Privacy Policy periodically. Any changes will be posted on our website, and the "Last Updated" date will be modified. By continuing to use our services, you agree to the revised Privacy Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: support@alexa360.io
• Phone: +965 22022046
• Address: Salmiya, Block 4, Salem Al Mubarak Street, Ghani Palace, Floor M, Office 14.

This Privacy Policy ensures transparency in handling your data. Thank you for trusting Alexa360 with your information.